Store Policy

  • Custom Unit Orders - Please allow 10-15 business days for your unit to be completed & shipped out . Whenever we open for custom unit orders you will be required to fill out a custom unit form before we can get started. 

 

  • Ready to ship - please allow 2 business days for processing time ( during this time we are confirming payment , wig identification forms(which must be filled out immediately after purchasing)& packaging orders) after order has been processed orders will be shipped out the next business day. Once your order is shipped, you will receive tracking details via your email. Please allow up to 48-72 business hours for tracking to fully update. please allow 3-5 business days for your order to arrive . 

 

  • Refunds: We ask that you are sure of your measurements before purchasing, We are  not responsible for any improperly fitted wigs. There are absolutely no Refunds or Exchanges, All units are non-refundable unless there is a mistake on my behalf. ALL SALES ARE FINAL.

 

  • Turn Around / Shipping: There is a 10-15 business day turn around on all preorders , If units are ready to ship they will be shipped within 2-5 business days. Please remember that processing time and shipping time are not the same , Processing time is the time it takes for us to prepare your order. Shipping time is the time it takes for your order to be delivered to you once we ship it. Shipping time varies based on shipping selected at checkout. Once your order is shipped, you will receive tracking details via your email. Please allow up to 48-72 business hours for tracking to fully update.

 

  • Wig Identification Form: This form must be completed immediately after purchasing (order will not ship until this has been done ), tap the menu tab and select wig identification form after making a purchase.